If the stream crashes or we run into any other streaming issues, wait a minute and then refresh the link. We’ll rebroadcast the stream and it will appear on the same page but you’ll have to refresh after we’ve done this (so if it’s not working, just be patient and keep refreshing).
Our social media channels will be updated on any problems that occur.
If the stream is up and running but you are having difficulties with the stream freezing, glitching, or lagging there are a few basic things to try troubleshooting for yourself.
On the Twitch website: If the stream is not cooperating the first thing to attempt is closing your browser. Make sure not only the tab where you have the Twitch page open gets closed, but all your open tabs are closed. It might also be worth closing any other active programs you have running to ensure that your device can run the Twitch website as well as possible.
On the Twitch App: If running into issues while using the Twitch app try closing and restarting it. If the issue persists, consider shutting down any other active apps you have running on the device. If you are connected to WiFi, try turning your connection off for ten seconds and then turn it back on.
If the stream is still not working on your device, in the bottom corner of the video there is a Settings menu that upon clicking will lead you to a sub-menu. Select “quality” and then select “720”. Sometimes streaming the video at a lower resolution eases the strain on the connection.
If the stream is still not working on your device after closing other active apps/windows and lowering the stream’s video quality, try turning your Internet router off at the hub. Turn it off for ten seconds and then switch it back on.
If after exhausting our list of basic tech support your stream is still not working, we apologize! All is not lost. Twitch does save the stream for fourteen days after it is originally posted, so you do have the opportunity to go back and watch it another time on IGNITE!’s Official Twitch Channel.